Visit the Thai market to gather information When I first arrived, I was busy, and I started to run the market early.
It has been two weeks since I came to Thailand. When I first arrived in this country, the first feeling was that it was a country of thousands of Buddhas, and there were temples and statues everywhere. Unfortunately, I don't have time to pay homage at one end - I plan to stay in Thailand for only three weeks, and I need to visit the market, visit agents, listen to customer feedback, coordinate and solve urgent service problems... Many, in the past two weeks, I have been visiting, visiting, supporting... on the streets of Bangkok. Although it is very tired and very hard, but every night when I look through the collected information, I feel a little sense of accomplishment: "Although Bangkok is full of temples, I have visited the freight company and logistics park. There are so many temples! The information collected by these bits and pieces will definitely help us to develop this market better."
In addition to visiting the market to gather information, another very important job is to help OEMs solve end-user problems together. One of the most impressive impressions was that at the invitation of the Thai company, a large customer of a cement mixer that had recently purchased six Dongfeng Cummins ISD engines was purchased.
The location of the customer is 300 kilometers from Bangkok and it takes about 4 and a half hours. In order to arrive at the customer's location in time, I set off on time at 7:00 on the same day. After meeting with Futian personnel at the customer's office, we conducted a comprehensive physical examination of the 6 vehicles. The condition of the car was good.
God's reasonable demands must be met!
After reporting the results to the client, the user expressed gratitude for our work, but immediately put forward a new request: "It is really good! But we think the engine idle speed is a bit high, can you adjust it?"
When I came here, I was safe. After a brief discussion, I adjusted the idle speed of the six engines. Subsequently, the customer conducted a half-hour road test on the vehicle. After coming down from the car, the customer shook her head to us "We need more (not enough, we have to lower it some more)."
The customer is God, and God's reasonable demands must be met! After a thorough re-commissioning and road test, the customer finally nodded with satisfaction.
Wait a minute, our boss wants to see you!
Just when we think we can finally return to work, the customer said that their big boss wants us to wait a little longer. So, after more than two hours, we finally waited for the big boss who was late.
When we didn't think of it, the boss turned out to be an "old driver". When I came to the scene and simply chilled with us, I climbed into the cab of the cement mixer. After he personally tested the car, we got the new request from God: "We need more!"
However, our previous adjustments have adjusted the idle speed to the lower limit. If it is lowered again, it seems to be fuel-efficient. However, the actual low idle speed will cause the engine to burn insufficiently, and it will easily form carbon deposits, which will affect the service life of the engine. .
I tried to explain to the boss and showed the company's workbook to the client, but the boss didn't buy it. He insisted on his own experience of driving for many years, and said that he would also repair the car himself, or he could manually adjust the idling speed...
God's unreasonable demands must also find a way to reasonably satisfy!
God is stubborn, and the frontal breakthrough is difficult. We can only consider returning to combat. After repeated negotiations, we finally made a compromise: "Between your requirements, we can transfer one of the six cars to the idle speed you requested. But after the vehicle has been running for a while, let's come together again. Look at the engine oil and filter, compare the difference between this car and the rest of the vehicle."
Taking photos with customers
When we made this agreement to the boss with a slight embarrassment, the unexpected happened: the boss not only accepted the agreement, but also gave us a thumbs up: "You are very professional and dedicated. Although our opinions are not so uniform, but you are really great!" More warmly invited us to take a group photo together, and also agreed on the next time to return to the vehicle operating conditions.
Surviving in a rainy night in a strange city, caring for the warmth of the body and mind
After this wave of three folds, the return journey is already a starry sky. Just after taking the taxi on the return trip, there was a heavy rain outside the car. The rainstorm in a foreign land is extremely fierce. The visibility outside the window is less than 100 meters. I want to communicate with the driver to distract my attention. The language barrier makes me want to stop. As the vehicles on the road gradually become scarce, the loneliness of being alone in the countryside is accompanied by a faint sense of fear. The sudden and heavy rain reduces visibility and does not know where you are. The vehicles on the road are getting scarce, and the environment in a foreign land makes me nervous. I had to pick up my mobile phone and tell my colleagues about the experience of the day in the WeChat group.
What I didn't expect was that the country was approaching the 11 o'clock in the night. When I mentioned the current rainy night, more than a dozen colleagues in our department were concerned about my current situation. This asked the driver to open. Stable, the suggestion that I told the driver that I was slower and slower, and that I was so eager to care, that my heart was hot, and that the taxis that were officially operated were also very stable, and that was faint. The nostalgia was also swept away. After all, we have been together.
Late at night, I finally returned to the hotel. Although I went to work all day long, but today's customers liked it, the company's care made me feel satisfied and fulfilled. Recalling the experience of customers during the day, I feel that the overseas market and domestic differences are really big. The market needs to be cultivated. The user's habits need to be guided. Due to language barriers, patient communication is also needed. However, it is not the glorious mission of our frontline personnel to overcome difficulties and break up.
Yes, it is true that the overseas market is very different. As a pioneer in opening up overseas markets, we need to work harder and sweat. However, is this not the spirit of our Dongkang people?
Reading volume: Source: Cummins DCEC Author: ZebianGranule Bucket Elevator,Inclined Bucket Conveyor,Bucket Conveyor Belt,Bucket Elevator Belt
DURZERD PACKAGING MACHINERY CO., LTD. , https://www.durzerdmachine.com