Car three bags in October implementation of the consumer is still facing a difficult return

Recently, the “Scope and Types of Major Components of the Three-Packs for Household Automobile Products” and “Three Guarantees Certificate” (“Car Three Guarantees Standards”) were approved by the AQSIQ and the National Standards Committee, and will be officially announced on October 1 this year. In addition, the competent authorities announced the supplementary provisions of the "Measures for the Administration of Household Automobile Product Three-Package Information and Dispute Handling Technology Consultant". At that time, the after-sales service of the auto industry will have regulations to follow. However, due to the larger changes in the New Deal, the industry is more controversial.

Owners repair car is difficult to return

The car has become one of the most complained goods. According to data from the China Consumers Association, in the first half of this year, the National Association for Consumers Association accepted complaints involving cars (including parts and components) in the first half of the year. Compared with the same period of last year, complaints increased by 28.1%.

The release of the auto three packs standard and supporting measures will alleviate the troubles of the owners to some extent. According to industry sources, to a certain extent, the New Deal will lead to easier after-sales maintenance. According to the New Deal, in the three-year warranty period of 60,000 kilometers, the car will have product quality problems and the company will arrange repairs free of charge. The repair fee includes working hours and materials. In addition, the number and time of repairs have been stipulated. Maintenance time cannot exceed 35 days, and the number of repairs cannot exceed 5 times. Within 3600 km of the vehicle, old repairs cannot be accumulated.

However, more car owners are concerned about the difference between the new and old versions. Many car owners pointed out that compared with the initial version, the new policy has obviously more safeguarded the interests of vehicle companies. Because the return trip has not become simple. For example, the number of parts that can be returned or changed due to two maintenance operations and still cannot be used normally is greatly reduced, and the range is also greatly reduced. The electrical control systems, lubrication systems, refrigeration systems, and fuel supply systems that were included in the scope of replacement have all been excluded from the retreat and renewal lines. In other words, unless the main components of the engine, transmission, etc. are repaired or replaced more than two times, the steering system fails, the brake system fails, the car cracks, or the fuel leaks, etc. It is almost impossible to retreat or change trains.

In fact, the failures that have been ruled out now are increasing. The seven major parts and components, 30,000 kilometers within the major quality problems and two repairs can not solve the problem of the probability is extremely low.

According to a data from China Automotive Quality Network, in the second quarter of 2013, a total of 5,885 complaints were received from vehicle owners for automotive products, involving a total of 103 auto brands and 335 models. Among them, in 1998, complaints were received from vehicle owners in 1998. In May, 2,253 complaints were received and in June, 1634 complaints were received. In fact, in the second quarter of 2013, issues such as flameout, power interruption, poor air-conditioning, oil emulsification, leakage of anti-freeze from water pumps, rust on the body, and water cuts became the focus of complaints. There were 1,241 engine complaints, 1,219 transmission complaints, 236 clutch complaints, 201 steering complaints, 195 brake complaints, and 107 tire complaints. The number of complaints concerning the front and rear axles and suspension systems was 237, and the number of complaints concerning body accessories and electrical appliances was 2,634. It is worth noting that the number of complaints for the engine, transmission, front and rear axles, and suspension systems has decreased correspondingly with the amount of complaints in the first quarter of 2013; the number of complaints for body accessories, electrical appliances, and tires has increased. Among them, the body The amount of complaints for accessories and electrical appliances rose most.

Vehicle companies are still protected

The automobile three pack policy was released and lasted 12 years. The game is evident during this period. The reform of the car's three-pack policy, which was reformed, was confirmed as the final vehicle company only allowed some of the benefits to be satisfied, and satisfied the complaining consumers little by little. Consumers have the most headaches and the largest increase in the number of complaints is sealed within the gate of protection.

In the face of a difficult return to the future, many owners naturally complained. Data from the China Association of Automobile Manufacturers shows that in the first five months of 2013, the total profit of 17 key auto companies was 124.742 billion yuan. However, after gaining high dividends from the Chinese auto market, vehicle companies are not willing to reasonably protect consumer interests. In microblogging and news reports, we have constantly heard news about consumer protection. For example, the owners of Mercedes-Benz who ran on the street to protest the air quality in the car, and the owners of Audi, who clamoured at the door of the 4S shop with a banner.

How to effectively protect the interests of car consumers, in addition to relying on the policies and regulations of the Three Guarantees New Deal, it also requires consumers to find their own way out. First, as the consumer protection associations and other groups that protect the interests of consumers have become stronger, and they have really done practical things for consumers, Chinese automobile consumers can carry out organized and reasonable rights protection, thereby reversing weak consumers and strong car companies. Second, we look forward to the soundness of the Chinese legal system. When more lawyers with real experience in automobile rights protection appear, they become a powerful force to help consumers compete with vehicle companies. The rights of Chinese automobile consumers can really move up the ladder. Otherwise, the Chinese auto market can only be the same as it is now – vehicle companies complain that owners have excessively defended their rights and owners complain about the bullishness of the entire vehicle company.